Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it may be instructor-led, or self paced training, or classroom training. As with any online purchase experience, there are terms and conditions that govern the Refund Policy. When you buy a training course on Cloudlearn24, you agree to our Privacy Policy, Terms of Use and refund policy

Our refund policy is as follows:

Cancellation & Refunds:

For Self Placed Learning:

Money back guarantee is void once the course content or the E-Book is dispatched.

For Instructor Led Online Training:

Raise refund request within 1 day of commencement of the batch you enrolled for. Also, in case user downloads the recording or E-Book for the course the money back guarantee will be void.

Cancellation & Refunds: Classroom Training

Cloudlearn24, reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrollments, instructor illness or major events (like floods, earthquakes, political instability, etc)

• In case Cloudlearn24 cancels an event, 100% refund will be paid to the delegate.
• If a cancellation is done by a delegate 7 days (or more) prior to the event, 10% of the total paid fee will be deducted and the remaining amount will be refunded to the delegate.
• If you click on “Initiate Refund”, it will on work if the quantity of item/product is one.
• In case item quantity is more than one, please reach out to our support team through our Help & Support section on the website. Refunds: Duplicate payment
• Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in 7 to 10 working days post intimation by the customer.

Misuse of Tool/ Tenant Access:

In this scenario, if we observe any of the customer is misusing the tool/tenant access or used it for unauthorized activities his access will be permanently closed.

Under any circumstances if we find the misuse of the tool/tenant access the customer will not be given any refund amount.

In case Cloudlearn24 unable to provide tool/tenant access for continuous 15 days, 100% refund will be paid to the delegate.

(* note : If  Cloudlearn24 may not provide the tool/tenant access for unavailability/lack of access then  refund in 15 days*)

Misuse of Video content & materials/ LMS Access:

The video content & materials/LMS Access shared by us are non shareable. If any breach happens against our materials you will be no longer able to access the content given by us from your end.

Even there will be no refund processed against the violation of our Video content & materials/LMS Access.

Note: All refunds will be processed within 7-10 working days after the refund request is approved.